Nyumbani Connect

Terms and Conditions

Last updated: October 31, 2026

Overview

These Terms & Conditions ("Terms") govern your use of the Nyumbani Connect app and website (the "Service"), operated by Nyumbani Connect. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use the Service. By using it, you represent that you meet these requirements.

2. Accounts

You are responsible for keeping your credentials confidential and for all activity under your account. Provide accurate information, keep it current, and notify us immediately of any unauthorised use.

3. Property Listings

If you post a listing, you represent that you have the right to offer the property and that all information is accurate, current, and not misleading. You are solely responsible for your listings. We may review, moderate, reject, or remove any listing that violates these Terms or the law, but are not obligated to.

4. Nyumbani Review and Verification

Listings may be subject to review and verification. The Nyumbani Review™ is produced with the help of AI from our provider, OpenAI, which analyses a listing's photos and details as described in our Privacy Policy. A review, badge, or verification status is not a warranty by us as to the condition, legality, ownership, or value of any property. Conduct your own due diligence before any transaction.

5. Transactions Between Users

The Service connects buyers, renters, and owners. We are not a party to, and do not guarantee, any transaction, viewing, or communication between users. Any dealings are solely between you and those users, and we are not responsible for any resulting loss or damage.

6. Payments and Subscriptions

Certain features may require a paid subscription. Prices and features are described in the Service and may change. Payments through the Apple App Store are processed by Apple under Apple's terms; refunds follow the applicable app-store policies.

7. Acceptable Use

You agree not to:

  • Post false, misleading, fraudulent, or unlawful content;
  • Post listings for properties you are not authorised to offer;
  • Harass, abuse, threaten, or harm other users;
  • Post or send objectionable content, including hate speech, discrimination, sexual or violent content, or content that exploits anyone;
  • Defraud other users, including fake listings, advance-fee or deposit scams, and impersonation;
  • Attempt to gain unauthorised access to the Service or other accounts;
  • Use the Service for spam, scraping, or automated collection without permission;
  • Infringe the intellectual-property or other rights of any party.

8. Zero Tolerance, Reporting, and Enforcement

Nyumbani Connect has zero tolerance for objectionable content and abusive users. This covers listings, photos, profiles, and every chat message, photo, document, and voice note.

How to report: use Report on any listing, or open a chat and choose More, then Report user. You can also block a user from the same menu so they can no longer message you, or email support@nyumbaniconnect.com.

What we do: we review every report within 24 hours. When content breaks these Terms we remove it, and we eject the user who posted it by suspending or permanently terminating their account.

We may also act without a report, keep records needed to investigate, and refer fraud, threats, or other illegal conduct to the authorities.

9. Intellectual Property

The Service, including its design, branding, and software, is owned by us and protected by law. You keep ownership of content you submit but grant us a non-exclusive, worldwide licence to host, display, and distribute it to operate and promote the Service.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that it will be uninterrupted, error-free, or secure, or that any property information is accurate or complete.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service or any transaction between users.

12. Termination

We may suspend or terminate your access at any time, with or without notice, for conduct we believe violates these Terms or harms other users or the Service, including any breach of section 8. You may stop using the Service and delete your account at any time.

13. Changes to These Terms

We may modify these Terms from time to time. Changes are effective when posted in the Service. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania, without regard to conflict-of-law principles.