Nyumbani Connect

Privacy Policy

Last updated: October 31, 2026

Overview

Nyumbani Connect ("we", "us", or "our") operates the Nyumbani Connect app and website (the "Service"), a platform for browsing, listing, and enquiring about real-estate properties in Tanzania. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using the Service, you agree to this policy.

Data controller: Nyumbani Connect, Dar es Salaam, Tanzania, is responsible for your personal information. Contact us at support@nyumbaniconnect.com.

1. Information We Collect

Account information: your name, email, and phone number; and, if you sign in with Google or Apple, the identifiers those providers share with us.

Listing and profile information: the details you provide when listing a property, including descriptions, prices, photos, documents, and location.

Location information: with your permission, your device location to show nearby properties and centre the map. You can disable this anytime in device settings.

Usage information: how you interact with the Service (properties viewed, saved, or enquired about) and technical data such as device type, OS, and app version.

Communications: the messages, photos, documents, and voice notes you send to other users or our support team.

Reports and blocks: the reports you file about listings or users, and the users you block.

2. How We Use Your Information

  • To provide, operate, and maintain the Service;
  • To create and manage your account and listings;
  • To review listings, including the AI-assisted Nyumbani Review™ described in section 3;
  • To translate listing descriptions between English and Swahili;
  • To show you properties relevant to your location and interests;
  • To enable communication between buyers, renters, and property owners;
  • To provide subscriptions bought through the App Store (Apple processes the payment; we never receive your card details);
  • To send you service-related notifications;
  • To review reports, remove content, and suspend accounts that break our Terms;
  • To detect, prevent, and address fraud, abuse, and security issues;
  • To comply with legal obligations.

3. AI Processing by OpenAI

We use OpenAI as a service provider for two features. OpenAI receives only the data listed here.

Nyumbani Review™: when a listing is submitted for review, or when our team runs a review, we send its photos (up to 30, including the main image), title, description, category, sale or rent type, price, size, address, city, region, map coordinates, property details (such as bedrooms and bathrooms), nearby facilities, and the names and types of any attached documents. OpenAI's model scores the listing's photos, description, location, and completeness, flags problems, and suggests an improved description in English and Swahili. Our team uses the result to review the listing, and you can see it in the app.

Description translation: when a listing's description is translated between English and Swahili, we send its title and description.

We do not send OpenAI your name, email, phone number, or the files of your documents (such as title deeds, sales agreements, or ID documents), only their names. Do not put personal contact details in listing photos or descriptions.

OpenAI processes this data on our behalf under its API data-use terms. Data sent through the OpenAI API is not used to train OpenAI's models by default, and OpenAI may keep it for a limited period (currently up to 30 days) to detect abuse before deleting it. OpenAI may process it outside Tanzania, including in the United States.

Some features, such as suggested chat replies and help writing a description, use Apple Intelligence on your device. That data stays on your device and is not sent to us or to OpenAI.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Other users, where necessary to facilitate an enquiry (for example, sharing your name and message with an owner you contact);
  • Service providers who help us operate the Service, bound by confidentiality obligations: our hosting provider; Google Firebase for sign-in and push notifications; Google and Apple for Sign in with Google and Sign in with Apple; Apple for App Store purchases; and OpenAI for the features in section 3;
  • Authorities, where required by law or to protect the rights, property, or safety of our users or the public.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we remove your account and listings, except where retention is required by law.

6. Your Rights and Choices

  • Access and update your profile information in the app;
  • Delete your account from within the app, removing your account and listings;
  • Control location and notification permissions in your device settings;
  • Ask us about, correct, or delete your information by emailing support@nyumbaniconnect.com.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted in the Service. Your continued use after changes take effect constitutes acceptance of the revised policy.